Refund policy

Last updated: 30 September 2026

At Hytro, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we're here to assist.

Your statutory rights

If you are a consumer in the UK or EU/EEA, you have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason - including for sale and discounted items. You also have separate legal rights if a product is faulty or not as described, including the right to reject faulty goods within 30 days for a full refund. Nothing in this policy limits those rights. Full details are in our Terms of Sale.

Our 30-day returns promise

In addition to your statutory rights, we accept returns within 30 days from the date of delivery, provided products are unworn, unwashed, and in their original condition with all tags attached, with a valid receipt or order confirmation. Where this promise and your statutory rights overlap, you may rely on whichever is more favourable to you.

Items we cannot accept back under the 30-day promise

Gift cards; personalised or custom-made products; education courses once you have started accessing the course content (see our Terms of Sale for course cancellation rights). These exclusions do not affect your statutory rights, including your rights in respect of faulty goods.

Return process

(1) Contact customersupport@hytro.com to request a return authorisation. (2) Securely pack the item in its original packaging, including all documentation. (3) Affix the provided return shipping label to the package and drop it off at the nearest shipping facility or await collection by requested courier.

Refunds and exchanges

Once we receive and inspect the returned item, we will process your refund to the original payment method. Statutory cancellations are refunded within 14 days of us receiving the goods back; other agreed returns within 7-10 business days. Exchanges are subject to product availability.

Return shipping costs

If the return is due to a defective or incorrect item, Hytro will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees.

International returns. International customers are responsible for return shipping costs, including any customs duties or taxes, except where the item is defective or incorrect.