FREQUENTLY ASKED QUESTIONS
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to receive my order?
UK: 1-2 Days | Europe: 3-5 Days | United States: 5-10 Days | Asia: 5-10 Days | Oceana: 7-21 Days
International shipping times will range depending on the country we are shipping to. We cannot guarantee these delivery times above once they land in the country of receipt due to local couriers.
Can I return a product?
We will gladly accept returns within 30 days of your order arriving for a full money back guarantee. If proven to be the case, we will also accept returns of faulty items thereafter.
Note: We will only accept returns on items if they are sent back unopened and in their original packaging.
How do I return a product?
To make a return, please email: customersupport@hytro.com to contact us for assistance.
How do I track my order?
A tracking link will be provided to you in your order confirmation email. Follow that link for status updates and tracking details during delivery.
Reach out to us directly:
View our Journal
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