Terms of Sale

Last updated: 30 September 2026

These Terms of Sale apply when you buy products or education courses from www.hytro.com. They sit alongside our Website Terms of Use and our Privacy and Cookies Notice. Please read them before ordering. Nothing in these terms affects your statutory rights.

1. Who we are. Products and courses are sold by Hytro Limited, registered in England and Wales under company number 12161623, registered office: 2 Park Court, Pyrford Road, West Byfleet, Surrey, KT14 6SD, England. Contact: customersupport@hytro.com.

2. Ordering and contract formation. Your order is an offer to buy. After you place an order you will receive an order confirmation email; this acknowledges your order but does not accept it. Our acceptance takes place, and a contract is formed, when we email you to confirm dispatch (for products) or when we grant you access (for courses). We may decline an order, for example where a product is unavailable, where we cannot verify payment, or where there is an obvious pricing error.

3. Prices and payment. Prices are as displayed at checkout in the currency shown for your region, inclusive of applicable VAT where relevant. International orders may attract customs duties, import taxes and fees which are your responsibility unless stated otherwise. Payment is taken at the time of order through the payment methods offered at checkout. Where a price is obviously wrong, we may cancel the order and refund you in full.

4. Delivery. We deliver worldwide using courier services, principally DHL. Delivery costs and estimated timescales are shown at checkout. A product is your responsibility from the time we deliver it to the address you gave us; you own it once we have received payment in full and the product is dispatched. If our supply is delayed by an event outside our control, we will contact you and take steps to minimise the effect of the delay.

5. Your right to change your mind (consumers). If you are a consumer in the UK or EU/EEA, you have a legal right to cancel a distance purchase within 14 days without giving any reason:

• Products: the cancellation period ends 14 days after the day you (or someone you nominate) receive the goods. This right applies to sale and discounted items too.
• Digital courses: the cancellation period ends 14 days after purchase. If you ask for immediate access to the course, you expressly consent to us supplying the digital content within the cancellation period and acknowledge that you lose the right to cancel once you begin accessing the course content.

To cancel, email customersupport@hytro.com or use the withdrawal form on our website. We will refund you within 14 days of receiving the goods back (or of your cancellation, for courses not yet accessed), using your original payment method. We may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the product. You are responsible for the cost of returning goods unless they are faulty or not as described.

6. Our extended returns promise. In addition to your statutory rights, we accept returns of unworn, unwashed products in their original condition with tags attached within 30 days of delivery, as set out in our Returns Policy. Where the two overlap, you may rely on whichever is more favourable to you.

7. Faulty or misdescribed products. If you are a UK consumer, the Consumer Rights Act 2015 gives you rights where products are faulty or not as described, including (within 30 days) the right to reject faulty goods for a full refund, and thereafter rights to repair or replacement. EU consumers have equivalent rights under local law. These rights are in addition to, and unaffected by, anything else in these terms. If your product is defective, contact us and we will cover return shipping.

8. Education courses and certification. Course access is personal to you and must not be shared or resold; we may suspend access for misuse. We will provide the course substantially as described and may update content to keep it current; if we make a change that materially reduces the course, you may contact us for a remedy. Certification is issued on completion of the course requirements. Continuing-education approval by third-party bodies is as stated on the course page at the time of purchase. Where a course is bought as a bundle with a product, the product element is treated under sections 4-7 and the course element under this section.

9. Using our products safely. Our products are training apparel incorporating blood flow restriction (BFR) straps and must be used in accordance with the User Guide and Safety Guide on our website. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, are pregnant, or are unsure whether BFR training is suitable for you, consult a qualified health professional before use.

10. Our responsibility to you. We are responsible for foreseeable loss and damage caused by our breach of these terms, but we are not responsible for unforeseeable loss, or for business losses where you buy as a consumer. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory consumer rights.

11. General. We may transfer our rights and obligations under these terms to another organisation and will tell you if this happens. Each clause of these terms operates separately. These terms are governed by English law and you can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings there, and if you are an EU consumer you may benefit from mandatory provisions of, and bring proceedings in, your country of residence.